FAQ


Verification guide


Verification of user consists of 2 steps:

1. Verification of email address/cell phone number
2. Verification of identity and address

Step 1: Verification of email address/cell phone number

If you haven't received message with the code, please contact our Support team and provide cell phone number in international format (it should begin with international dialling code of the country).

Step 2: Identity and address verification

Note: all scans of documents and photos should be in jpg, jpeg, pjpeg, png or pdf formats. Size of each file is not to exceed 3Mb.

A) Identity verification

The following documents are accepted for verification of identity:

- international passport
- national ID card
- driver license

Note:
All photos have to be in high resolution with all details to be visible on the photo.
All scans of documents and photos should be in jpg, jpeg, pjpeg, png or pdf formats. Size of each file is not to exceed 3Mb.



B) Address verification

For address verification are accepted the following documents:

utility bills (water bill, electricity bill, gas bill, etc.)
bank statement
mobile phone bill
cable bill
credit card statement, etc.

Utility bill / bank statement or any other bill provided for verification has to match the following criteria:

it has to be a copy of paper (not online) bill
bill has to be in the name of the user
bill has to contain user address
bill has to contain date (for the last 2 months).

Note:
All photos have to be in high resolution with all details to be visible on the photo.
All scans of documents and photos should be in jpg, jpeg, pjpeg, png or pdf formats. Size of each file is not to exceed 3Mb.

C) Self photo

Your self photo holding ID/international passport next to face.

Note:
All photos have to be in high resolution with all details to be visible on the photo.
All scans of documents and photos should be in jpg, jpeg, pjpeg, png or pdf formats. Size of each file is not to exceed 3Mb.

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